Data retention policy
We will retain your personal data as needed to fulfill the purposes for which it was collected. We may retain your information as needed to provide you services, comply with our business requirements and legal obligations, resolve disputes and enforce our rights and agreements.
Data archiving and removal policy
Following termination or deactivation of your account, we will delete your Customer Data, but may retain your contact information, user profile, and other personal data in our records. When the purpose for which your personal data was collected no longer exists and there is not a business or legal reason to retain your personal data, Zip will securely delete or anonymize your data. To request deletion of your personal data before the expiry of our retention period, please email us at legal@ziphq.com. You can also contact us at our mailing address below:
33 New Montgomery St
Suite 1420
San Francisco, CA 94105
Attn: Legal
Data storage policy
We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Solution, our communications, and other online services, such as:
• Device data - such as your computer’s or mobile device’s operating system type and
version, manufacturer and model, browser type, screen resolution, RAM and disk size,
CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including
identifiers used for advertising purposes), language settings, mobile device carrier,
radio/network information (e.g., Wi-Fi, LTE, 3G), and general location information such
as city, state or geographic area.
• Online activity data - such as pages or screens you viewed, how long you spent on a
page or screen, the website you visited before browsing to the Solution, navigation
paths between pages or screens, information about your activity on a page or screen,
access times and duration of access, and whether you have opened our marketing
emails or clicked links within them.
Cookies and similar technologies. Like many online services, we may use the following
technologies:
• Cookies, which are text files that websites store on a visitor’s device to uniquely identify
the visitor’s browser or to store information or settings in the browser for the purpose
of helping you navigate between pages efficiently, remembering your preferences,
enabling functionality, helping us understand user activity and patterns, and facilitating
analytics and online advertising.
• Local storage technologies, like HTML5 and Flash, that provide cookie equivalent
functionality but can store larger amounts of data, including on your device outside of
your browser in connection with specific applications.
• Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate
that a webpage or email address was accessed or opened, or that certain content was
viewed or clicked.
App/service has sub-processors
yes
Guidelines for sub-processors