Care Coordination for Slack
Care coordinators can improve outcomes and reduce readmissions by enrolling patients in care programs during transitions of care.Notifications on Slack help care coordinators reach out to patients at the right time for greater patient engagement.
Permissions
Care Coordination for Slack will be able to view:
Care Coordination for Slack will be able to do:
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General
Developer
Salesforce
Company headquarters location
United States
Privacy & data governance
Data retention policy
For Health Cloud users, Salesforce determines the appropriate retention period for Personal Data on the basis of the amount, nature, and sensitivity of the Personal Data being processed, the potential risk of harm from unauthorized use or disclosure of the Personal Data, whether we can achieve the purposes of the processing through other means, and on the basis of applicable legal requirements (such as applicable statutes of limitation). After expiry of the applicable retention periods, your Personal Data will be deleted. More information can be found here: https://www.salesforce.com/company/privacy/full_privacy/. Retention of Customer Data entered into Health Cloud is governed by your agreement with Salesforce. More information can be found here: https://www.salesforce.com/company/legal/trust-and-compliance-documentation. For Health Cloud and Salesforce customers, after termination of service, please contact customer support or contact us at https://www.salesforce.com/form/other/privacy-request/ to request deletion of Customer Data submitted to the applicable service.
Data archiving and removal policy
For Health Cloud and Salesforce customers, after termination of service, please contact customer support or contact us at https://www.salesforce.com/form/other/privacy-request/ to request deletion of Customer Data submitted to the applicable service. More information can be found here: https://www.salesforce.com/company/privacy/full_privacy/. Retention of Customer Data entered into Health Cloud is governed by your agreement with Salesforce. More information can be found here: https://www.salesforce.com/company/legal/trust-and-compliance-documentation.
Data storage policy
For Health Cloud customers and users, Salesforce operates in a multitenant architecture that is designed to segregate and restrict Customer Data access based on business needs. The architecture provides an effective logical data separation for different customers via a customer-specific unique identifier and allows the use of customer and user role-based access privileges. The specific infrastructure used to host and process Customer Data is described in the “Infrastructure and Sub-processors” documentation available here: www.salesforce.com/content/dam/web/en_us/www/documents/legal/misc/salesforce-infrastructure-and-subprocessors.pdf (http://www.salesforce.com/content/dam/web/en_us/www/documents/legal/misc/salesforce-infrastructure-and-subprocessors.pdf)
App/service has sub-processors
no
Certifications & compliance
Data deletion request procedure
Requests regarding your personal data should be submitted here: https://www.salesforce.com/form/other/privacy-request/. After termination of all subscriptions associated with any of the Covered Services (“Subscription Termination”), Customer Data submitted to the Covered Services may remain in inactive status for up to 120 days. After such period, Customer data will be overwritten or deleted from production within 90 days. Customer Data will be deleted from backups within 300 days of Subscription Termination. This process is subject to applicable legal requirements. Without limiting the ability for customers to request return of their Customer Data submitted to the applicable Covered Services, Salesforce reserves the right to reduce the number of days it retains such data after termination of the Covered Service. Salesforce will update this Security, Privacy, and Architecture Documentation in the event of such a change. More information can be found here: https://www.salesforce.com/company/legal/trust-and-compliance-documentation.
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Salesforce
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
salesforce_for_slack@salesforce.com
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
yes
Bug bounty program URL
Requires third party authorization/connections
no
Uses token rotation
no