Glean Enterprise
Glean searches across all your company’s apps. It understands context, language, behavior, and relationships with others, to find personalized answers to your questions—instantly.Glean connects natively with Slack, so you can search across all of your Slack messages using Glean search. This app crawls messages, manages permissions, and gets updates when messages, channels, and workspaces are added, modified or deleted to keep your search results up to date.
Permissions
Glean Enterprise will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Privacy & data governance
Data retention policy
Glean keeps usage data is kept for 9 months. Glean helps customers comply with GDPR and other requirements, by ensuring that customer data is not retained in violation of any deletion requests. Glean’s data index mirrors a customer’s production environment with minimal delay that is configurable by the customer.
Once the data is deleted in the production environment, it is securely deleted from servers running Glean software.
As such, in order to comply with a “Right to Erasure” request, simply delete the data on production environments and Glean will automatically handle deleting any copies of that data.
Data archiving and removal policy
You have the right to request a copy of your information, to object to our use of your information, to request the deletion or restriction of your information, or to request your information in a structured, electronic format.
Please contact us directly for removal of your data.
Data storage policy
Glean stores the usage data inside of an encrypted database, inaccessible from the internet. The usage data is stored in a GCP project in the United States.
Additionally, Glean uses third-party analytics services (Google Analytics and Intercom Inc.) to store certain non-sensitive usage metrics. In Intercom, that information is associated with the name and email of the users. In Google Analytics, the information is stored in an anonymized form.
Data center location(s)
United States
Data hosting details
Cloud Hosted
Data hosting company
Google
App/service has sub-processors
no
Certifications & compliance
SOC attestation
GDPR commitment
Data deletion request procedure
Glean’s data index mirror’s a customer’s production environment with minimal delay that is configurable by the customer. Once the data is deleted in the production environment, it is securely deleted from servers running Glean software.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2022-08-08
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Okta, Google Suite, Azure, Ping, Google IAP
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
security@glean.com
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
no
Requires third party authorization/connections
no
Third party services used by this app
Google Cloud
Uses token rotation
no