Now Virtual Agent
The Now Virtual Agent allows you to perform routine ServiceNow tasks directly in Slack, so you can work more efficiently using chat. With Now Virtual Agent you can:
• Execute routine ServiceNow actions via chat
• Exchange data seamlessly with your existing ServiceNow apps
• Find answers to frequently asked questions
• Resolve common IT requests and HR tasks across your ServiceNow cloud services
• The Virtual agent Users must have an active ServiceNow account with virtual agent capabilities to use this application in Slack.AI Usage Disclaimer: This app provides some answers generated by AI. Please review them for accuracy.
• Execute routine ServiceNow actions via chat
• Exchange data seamlessly with your existing ServiceNow apps
• Find answers to frequently asked questions
• Resolve common IT requests and HR tasks across your ServiceNow cloud services
• The Virtual agent Users must have an active ServiceNow account with virtual agent capabilities to use this application in Slack.AI Usage Disclaimer: This app provides some answers generated by AI. Please review them for accuracy.
Permissions
Now Virtual Agent will be able to view:
Now Virtual Agent will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
ServiceNow
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
As ServiceNow we do provide a way/ability for all customers to define data retention policy
Data archiving and removal policy
As ServiceNow we do provide a way/ability for all customers to define data removal policy
Data storage policy
As ServiceNow we do provide a way/ability for all customers to define data storage policy
App/service has sub-processors
no
App/service uses large language models (LLM)
yes
LLM model(s) used
Exposure to LLMs is an add-on feature which requires explicit opt-in within the Service Now Virtual Agent. If enabled, we may utilize the following models: Azure OpenAI, Claude Anthorpic, Google Gemini or Now LLM.
LLM retention settings
Service Now Virtual Agent has not configured Azure OpenAI, Claude Anthorpic, Google Gemini or Now LLM services to retain any data, nor does Service Now Virtual Agent use customer data for LLM training purposes. We are utilizing the default configuration f
LLM data tenancy policy
Service Now Virtual Agent has not configured Azure OpenAI, Claude Anthorpic, Google Gemini or Now LLM services to retain any data, nor does Service Now Virtual Agent use customer data for LLM training purposes.
LLM data residency policy
Service Now Virtual Agent has not configured Azure OpenAI, Claude Anthorpic, Google Gemini or Now LLM services to retain any data, nor does Service Now Virtual Agent use customer data for LLM training purposes.
Certifications & compliance
Data deletion request procedure
We do provide an option for Customer admin (persona) to perform deletion or they can also reach out to Service Support team for deletion.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Okta, Azure
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
Product.Security@servicenow.com
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no