Data retention policy
For the duration of the account + 6 months following cancellation, unless deletion is requested beforehand.
Data archiving and removal policy
Customer data is deleted from the live site on request (or via the app), and purged from remaining cache / logs / backups within 30 days.
Data storage policy
Customer data is stored encrypted via AES256 encryption, and is governed by our Terms of Service, Privacy Policy, GDPR Data Processing Agreement and internal Application Security Policy.
Data center location(s)
United States, Germany
Data hosting details
Cloud hosted, we are hosted on Salesforce Heroku (platform as a service) which in turn is hosted on Amazon AWS (infrastructure as a service). We offer two environments to customers - US (default environment for online subscription), and EU (enterprise-only environment for EU-based customers).
Data hosting company
Salesforce, AWS
App/service has sub-processors
yes
Guidelines for sub-processors